How do I return an item?

Return & Exchange Policy
We want you to be completely satisfied with your purchase!
If for any reason you¡¯re not entirely pleased, simply return the item within 30 days from the original invoice date to you for exchange or full refund.


If you like to return the item for a refund, please note the bellows:
  • To return a product, you must call 800-748-1838 or email our Customer Service Department and obtain a Return Merchandise Authorization ("RMA") number within 30days from the date of our invoice to you.
  • Culinarytouch.com will not accept returns without prior authorization and an RMA number.
  • RMA numbers will not be extended or reissued. Once issued, RMA numbers are valid for 15 days in which must be returned to Culinarytouch.com.
  • Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
  • Customer is solely responsible for shipping any returned product to Culinarytouch.com.
  • Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment.
  • Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Culinarytouch's Return Procedure will be breached and Culinarytouch.com will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component.
  • Culinarytouch.com will not refund to Customer the original shipping charges. And cannot accept collect or postage-due returns shipments.
  • Products being returned for a refund, must be received by Culinarytouch.com prior to 30 days from the original invoice date. Returns received after the 30 day return period will no longer be eligible for refund.
  • Refund will be issued in 5 working days upon receipt of the returned item.


If you received Defective item and would like to exchange:
In the unfortunate event that you receive a defective product, we do sincerely apologize.
We are here to help and will be happy to assist you with a replacement within 30 days from the original invoice date.
Please call our Customer Service at 800-748-7238 or email us to assist you.


Once we receive the item, we will refund or ship exchange or replacement item no more than 5 working days.